The instructors are excellent, well organized, great energy. Thank you so much!

I though it was great and interactive! I appreciated being able to interact where I saw best and being able to share my experiences!

As much as you think you know, you will learn more. If you don’t know much, you will by the end.

I thought the class was very helpful and informative. I appreciate the half presentation and half scenario based training too!

I love that they tailor their lessons to be relevant to our industry.

This training was clear, easy to digest, and made the idea of de-escalation less daunting.

Really great training. Made a hard, scary topic very approachable!

This training approaches conflict and de-escalation with astounding empathy and consideration for everyone’s humanity.

I found cover and contact to be most helpful! Also, just being more aware of our body language.

RP Strategies gave us a very accessible and easy to understand de-escalation training. It’ll be easy to implement the strategies we learned from them!

I liked the instructors giving examples from their own experiences.

Empathy based training that emphasizes the human component. “People are people, not problems” was my biggest takeaway.

Straight forward, easy to understand, and very succinctly said! Especially for how serious the subject matter is.

I’ve never heard someone point out compassion fatigue and how it affects customer service workers in this way.

Micah and Nick were experienced in de-escalation strategies and offered concrete examples while maintaining a friendly and positive environment around a stressful topic.

Very engaging, great presenters!

I was very much enjoying how engaging they were and kept the conversation flowing.

This training approach is human, respectful, applicable and flexible. Starting from a place of understanding and care helps things flow smoothly.